WeightWatchers.com: Help — Weight Watchers Meetings — Monthly Pass

FAQ — Weight Watchers Monthly Pass | Weight Watchers UK

If you have any further questions, please email Customer Services on monthlypass@weightwatchers.co.uk or ring us on 0845 345 1500.

Who can buy a Monthly Pass?
What will I need in order to buy Monthly Pass?
How do I purchase and pay for Monthly Pass?
When will my next payment be taken from my card?
Where can I use Monthly Pass?
Why do I have to go on the website to activate my Monthly Pass?
How will I get my Monthly Pass card each month?
What if I don’t receive my Monthly Pass card in the post or lose my current Monthly Pass card?
I currently subscribe to Weight Watchers eSource. Can I sign up for Monthly Pass?
How do I cancel Monthly Pass when I no longer need it?
How will my personal information I provide to Weight Watchers on the website be protected?
How is the average weekly fee calculated?
Why can’t under-18s purchase Monthly Pass?

Who can buy a Monthly Pass?
Most Weight Watchers members are welcome to buy a Monthly Pass, but please note that you can’t buy a Monthly Pass if you’re pregnant, under 18 years old, or if you weigh less than 5lbs above the recommended minimum weight for your height and age. 

What will I need in order to buy Monthly Pass?
All you’ll need it a valid credit or debit card, an email address, and a printer. 

How do I purchase and pay for Monthly Pass?
You can buy Monthly Pass and pay for the first month at your meeting or online at weightwatchers.co.uk/monthlypass.

You’ll need a valid credit or debit card to buy Monthly Pass on our website, and note that you’ll be charged our monthly rate (currently £21.45) each month until you cancel – so you won’t need to pay when you go to your meeting.

When will my next payment be taken from my card?
Your credit or debit card can be charged up to 1 day before the valid end date printed on your Monthly Pass card. That’s just to make sure your next month’s card arrives in time for you to start using it. 

Where can I use Monthly Pass?
With Monthly Pass, you can visit any Weight Watchers Meeting in the UK (except NI and Channel Islands). To find a list of your nearest meetings, visit our online meeting finder or ring us on 08457 123 000.

Why do I have to go on the website to activate my Monthly Pass?
If you’ve bought the Monthly Pass Starter Voucher in your meeting, you’ll still need to activate it by going on the website within 7 days of purchase. You’ll need to enter the Access Code found under the scratch-off section at the front of the Starter Voucher. Once you’ve activated your Monthly Pass, you’ll be able to print off your Monthly Pass Temporary Card, which you should do before your next meeting. You’ll need to show your Temporary Card or your new Monthly Pass card if it’s arrived by post at future meetings as proof of payment. The sooner you activate, the sooner you can start using Weight Watchers ESource to keep you on track between meetings!

How will I get my Monthly Pass card each month?
Once you’ve activated your card, just print out your Monthly Pass Temporary Card and show it to your Leader at each meeting until you receive your actual Monthly Pass in the post. Each month, a new card will arrive in the post and will be valid until the valid end date noted.

What if I don’t receive my Monthly Pass card in the post or lose my current Monthly Pass card?
If you have a problem with lost post, you can always print out a Monthly Pass Temporary Card by logging on to WeightWatchers.co.uk and going to the ‘My Profile’ page. Or, you can email Customer Service at monthlypass@weightwatchers.co.uk to have a new card sent out to you. 

I currently subscribe to Weight Watchers eSource. Can I sign up for Monthly Pass?
Yes, you can switch to Monthly Pass using the website. To switch, log into your Weight Watchers eSource account, then click on the ‘My Profile’ link located at the top of the page. Click ‘Switch Payment Plan to Monthly Pass’ to complete your activation. If you’ve already bought a Monthly Pass Starter Voucher in your meeting, use the Access Code printed on the voucher to complete the switch online. You’ll automatically get a refund for the current month (and any future months) of your existing eSource account. Once your refund is processed, you’ll get a confirmation email. Note there may be a 14 day delay before the refund appears in your account.

How do I cancel Monthly Pass when I no longer need it?
We want you to have a hassle-free cancellation process, so simply email Customer Services at cancelmonthlypass@weightwatchers.co.uk or visit Weight Watchers Monthly Pass Cancellation for more details on how to cancel. Or, you can ask your Leader for a copy of the Monthly Pass Cancellation Policy. 

How will my personal information I provide to Weight Watchers on the website be protected?
We take safeguarding your information very seriously, so you can feel confident and protected. We use 128-bit Secure Socket Layer (SSL) technology, the industry standard encryption protocol, to keep your information secure during transmission. You can also visit the Weight Watchers Privacy Policy.

How is the average weekly fee calculated?
Because months have 30 or 31 days (except February), the average is calculated as 4.333 weeks. So for the first month’s price, £16.95 divided by 4.333 is equal to £3.92. The standard monthly price of £21.45, divided by 4.333 is equal to £4.95. 

Why can’t under-18s purchase Monthly Pass?

Unfortunately, we can’t allow members who are under 18 years of age to subscribe to internet-related products like Weight Watchers eSource, which is included in Monthly Pass. Unlike our meetings, our internet products aren’t currently able to address the special nutritional requirements of under-18s. And, subscribers need to be at least 18 years old to legally agree to and accept the Subscription Agreement.

If you have any further questions, please email Customer Services on monthlypass@weightwatchers.co.uk or ring us on 0845 345 1500. 

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